FAQ & Legal Policies

We provide service via using wireless point to multi-point (PMP) microwave technology. Our towers broadcast a signal which is then picked up with an antenna at the desired location. Line of sight (LOS) is preferred in order for this to work effectively.

We also provide service via fiber optic connections in some areas, which encompasses burying a cable in the ground from your location to the distribution hub nearby.

Our service is not based on satellite or cellular technology, and because of such we can offer low latency and high performing internet service.

We care about the work that we do and structure our entire network in a fashion to where it is robust and efficient. While we cannot offer the top tier speeds that fiber companies can, we do still offer competitive services and pricing. Our No Worry Plan is designed to make your internet experience with us as simple and enjoyable as possible.

Remember that we offer our own fiber connections as well! Check the areas in which we offer fiber to see if we are in your neighborhood.

We continuously monitor our equipment for any problems and proactively fix issues as they occur. Our infrastructure is set up in such a way to maximize uptime and minimize downtime. Our field technicians set up customer equipment to be robust and work for the long term. Our tower technicians work very long and distinct hours to set up equipment to work efficiently and well.

We actively strive to get as close to 100% uptime as possible for the best customer experience.

We recommend either getting a router through our No Worry Plan or purchasing a wireless router. Modem/router combos will not work with our service.

Click on the one of the “Sign Up!” buttons on our homepage and enter your information accordingly. We will do a site survey of your property to see if we can provide internet service there or not, and our Sales department will contact you upon completion of the site survey.

A site survey is where we use a combination of specialized tools to determine whether we can provide internet service to a potential location. The site survey is free of charge & comes with no obligation!

Our typical lead time for installing internet service is between 2-5 business days.

We do not charge for service calls that are directly related to a problem with our equipment or the installation of it. Any service calls that are done where our equipment is found to not be the problem will be subject to a charge.

Please click on the “sign up now” or “sign up!” on our homepage, and enter your new address in for the service inquiry. Write down in the notes section that you are a current customer that is moving so we can plan accordingly.

Yes we do, check out our “Discounts & Bundles” tab below for full information on them.